We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay. For your security, we never store your card details — each transaction is fully encrypted and handled through our secure payment gateway. Corporate clients placing orders over £500 ex-VAT may also be eligible for invoicing after delivery, subject to a credit check.

We begin preparing your order very quickly after it is placed, so we ask that any changes or cancellation requests be sent to care@farhi.co.uk as soon as possible. While we will always do our best to accommodate your request, we cannot guarantee amendments once an order has entered our fulfilment process. If your order has already been dispatched, please refer to our returns policy.

Yes — all prices displayed on our website are inclusive of VAT at the current UK rate. There are no hidden charges; the price you see at checkout is the price you pay, with delivery costs shown clearly before you confirm your order.

Once your order has been successfully placed, you will receive an order confirmation email to the address provided at checkout. This email will detail your items, delivery address, and order number. You will receive a further notification when your order has been dispatched, including any relevant tracking information.

Absolutely — you are welcome to checkout as a guest at any time, with no obligation to create an account. However, creating a Farhi account makes it easier to track your orders, save your details for future purchases, and access exclusive offers. It takes only a moment and is entirely optional.

Yes — new customers who sign up to our newsletter receive 15% off their first order. Our newsletter is a lovely way to stay up to date with seasonal collections, new arrivals, and exclusive Farhi events, so we hope you will enjoy it long after your first purchase.

We offer Standard Delivery (3–5 business days) for £3.95 on orders under £40, and free of charge on orders of £40 and above. Express Delivery (1–2 business days) is available for £4.99, and Next Day Delivery (for orders placed before 1pm) is £5.99. Delivery to Northern Ireland is £5.99 for orders under £40, and £4.99 for orders of £40 or more. Channel Islands and Isle of Man deliveries are charged at £6.99.

Standard Delivery typically takes 3–5 business days from the point of dispatch. Express Delivery arrives within 1–2 business days, and Next Day Delivery — for orders placed before 1pm — arrives the following business day. Please note that delivery timescales may be extended during peak gifting periods such as Christmas and Eid.

Yes, we deliver to all of these locations. Northern Ireland deliveries are charged at £5.99 for orders under £40, and £4.99 for orders of £40 or more. Deliveries to the Channel Islands and Isle of Man are charged at £6.99. Scottish Highlands and Islands may attract extended delivery timescales — please allow additional days for these areas.

International delivery is not offered as a standard service at this time. However, we understand that Farhi gifts know no borders, and we may be able to make special arrangements for international shipments. Please contact us at care@farhi.co.uk or call 020 3754 0963 (Mon–Fri, 9am–5pm) to discuss your requirements.

The quality of your chocolates is of the utmost importance to us. During periods of hot weather, we may hold your order until conditions are suitable for safe transit, in order to ensure your chocolates arrive in perfect condition. If you would prefer not to wait, we are happy to issue a full refund upon request — simply contact us at care@farhi.co.uk.

Yes — we are delighted to help you send Farhi gifts to multiple recipients. Each delivery address is charged separately at the applicable delivery rate. For larger corporate or bulk gifting orders, we can provide a spreadsheet template to make managing multiple addresses straightforward and efficient. Please contact care@farhi.co.uk to arrange this.

We are sorry to hear if your order has not arrived in perfect condition. Please contact our customer care team at care@farhi.co.uk within 48 hours of delivery, including a photograph of the damaged item and your order number. We will investigate promptly and arrange either a replacement or a full refund at your preference.

To request a refund, please email care@farhi.co.uk with the subject line 'Refund', including your order number and a brief description of the issue. Our team will review your request and respond as quickly as possible. We aim to resolve all refund queries to your complete satisfaction.

We take every customer concern seriously and aim to acknowledge all complaints and enquiries within 72 hours of receipt. Our customer care team is available by phone on 020 3754 0963 (Monday to Friday, 9am–5pm) or by email at care@farhi.co.uk. We are committed to resolving every matter with care, thoroughness, and the warmth that defines Farhi.

If you need to cancel your order, please contact us at care@farhi.co.uk or call 020 3754 0963 as soon as possible after placing it. Because our team works swiftly to fulfil orders, we cannot guarantee cancellation once fulfilment has begun. If your order has already been dispatched, please refer to our returns and refund process.

Yes — craftsmanship sits at the heart of everything we do. Our chocolates and confectionery are made with exceptional care and attention to detail, following the same artisan traditions that have defined the Farhi name since 2004. Each piece is a testament to the skill and dedication of our makers.

Farhi chocolates are crafted using premium-quality ingredients, Rainforest Alliance certified cacao, and recipes refined over two decades. We are a family-run luxury brand with no industrial shortcuts — the focus is always on flavour, presentation, and the joy of gifting. Every product is designed to delight both the giver and the recipient in a way that supermarket confectionery simply cannot.

Yes — Farhi is proud to use Rainforest Alliance certified chocolate in our products. This certification ensures that the cacao we use is sourced from farms that meet rigorous environmental, social, and economic standards, supporting both the planet and the communities that grow our ingredients.

We are committed to responsible sourcing and continually review our ingredient choices in line with our sustainability values. For the most current information on palm oil usage across specific product lines, we recommend checking the product packaging or contacting our team directly at care@farhi.co.uk.

Yes — the majority of our products are suitable for vegetarians. Each product page on our website clearly indicates its dietary suitability, and full ingredient information is printed on all packaging. If you have a specific query about a particular product, our team is always happy to help at care@farhi.co.uk.

Farhi is a proudly London-based brand, and our products are crafted with the close oversight of our family team. Our production brings together the finest sourced ingredients with the artisan expertise that has been our hallmark since the brand was founded in 2004. Specific provenance information is available on product packaging and individual product pages.

A bonbonnière is an elegantly presented box or vessel filled with fine confectionery — traditionally given as a luxurious gift or keepsake for special occasions such as weddings, christenings, and celebrations. At Farhi, our bonbonnières are filled with our signature chocolate-covered nuts, fruits, and confectionery, presented in beautifully designed packaging that is as memorable as the chocolates within.

Our products are made with the finest ingredients and are designed to remain at their best for a generous period — the specific best-before date is printed on all packaging. As a general guide, most of our chocolates and confectionery have a shelf life of several months when stored in cool, dry conditions away from direct sunlight. We always recommend checking the packaging for the most accurate guidance.

Farhi has a long tradition of serving London's diverse communities, and we recognise the importance of dietary certifications. For the most up-to-date information on which products are halal or kosher certified, please refer to individual product pages or contact our team at care@farhi.co.uk, who will be delighted to assist you.

Many of our products are made with or contain nuts, and all of our products are produced in an environment where nuts are present. As a result, all Farhi products may contain traces of nuts. We strongly advise customers with nut allergies to exercise caution and contact us before purchasing if they have any concerns. Full allergen information is printed on all packaging.

Some of our products are made without gluten-containing ingredients; however, as they are produced in a facility that handles gluten, we cannot guarantee a completely gluten-free environment. Customers with coeliac disease or a serious gluten intolerance should check individual product labels carefully and contact our team at care@farhi.co.uk with any questions before purchasing.

All of our products are produced in an environment that handles the 14 major allergens, including nuts, milk, soya, wheat (gluten), and eggs. Full allergen information is clearly stated on all product packaging in accordance with UK food labelling regulations. If you have a specific allergen concern, please do not hesitate to contact us at care@farhi.co.uk before placing your order.

Yes — all dietary and allergen labelling on Farhi products complies fully with UK food labelling regulations, and we take our responsibilities in this area extremely seriously. Labels are reviewed and updated whenever recipes or production processes change. That said, if you have a severe allergy or intolerance, we always encourage you to contact our team directly so we can provide the most current and specific guidance.

Yes — corporate gifting is one of Farhi's great strengths. We have helped businesses of every size — from boutique firms to global corporations — mark milestones, thank clients, and delight colleagues with beautifully presented Farhi gifts. Our dedicated corporate team can advise on product selection, bespoke packaging, and delivery logistics to make the entire process effortless.

Absolutely — we welcome bulk orders and are well-equipped to handle large corporate requirements with the care and discretion they deserve. Corporate orders over £500 ex-VAT may be invoiced after delivery, subject to a credit check. Please contact us at care@farhi.co.uk or call 020 3754 0963 (Mon–Fri, 9am–5pm) to discuss your requirements and receive a tailored quotation.

Yes — we offer bespoke branding options for corporate clients, including branded ribbon, custom gift messaging, and tailored packaging solutions that reflect your company's identity. Farhi's luxury presentation combined with your branding creates a gift that leaves a truly lasting impression. Please reach out to care@farhi.co.uk to discuss your requirements and minimum order quantities.

We are delighted to discuss pricing for substantial orders. Eligible corporate orders over £500 ex-VAT may also benefit from invoice terms rather than immediate payment, subject to a credit check. For a bespoke quote on larger quantities, please contact our team at care@farhi.co.uk — we will be happy to tailor a proposal to your needs.

We can manage deliveries to multiple addresses on your behalf, with each address charged at the applicable delivery rate. For larger corporate orders, we provide a bulk order spreadsheet template that allows you to supply all recipient details clearly and efficiently. Simply contact care@farhi.co.uk to receive the template and begin planning your gifting campaign.

Yes — Farhi offers a wholesale programme for approved trade account customers. Wholesale enquiries and orders are managed through farhi.biz, with a minimum order value of £100. Please note that re-sale of Farhi products is not permitted without an approved Trade Account. Contact us through farhi.biz or at care@farhi.co.uk to begin the application process.

Yes — every Farhi product is presented in our signature luxury packaging, designed to be gifted exactly as it arrives. Our boxes, bonbonnières, and hampers are beautifully finished and require no additional wrapping, making them an effortless and impressive gift straight from the delivery box.

Absolutely — a personal touch makes every gift more meaningful. You can add your personalised message at checkout, and it will be presented with your order in an elegant gift card. There is no additional charge for this service, and we encourage you to make your Farhi gift as individual as the person receiving it.

Yes — Farhi gift cards are available in values ranging from £15 to £500, making them a wonderfully flexible present for any occasion. A gift card allows your recipient to choose their own Farhi favourites at their leisure, and it can be purchased directly from our website.

We love the idea of a truly bespoke hamper. While our curated hampers are thoughtfully assembled to delight, we are able to discuss customisation for larger or corporate orders. Please contact our team at care@farhi.co.uk to explore the options available and create something truly personal.

Farhi is a family-run luxury confectionery brand founded in London in 2004 by Michael Farhi. From the very beginning, Michael's vision was to bring genuine artisan quality and exceptional presentation to the British gifting market — a vision that continues to guide everything we do today. Our family values are reflected in every product we create and every relationship we nurture.

Farhi products are stocked at some of London's and the UK's finest department stores, including Harrods, Selfridges, Fenwick, Harvey Nichols, and John Lewis. You are also always welcome to shop our full collection online at farhi.co.uk, where you will find our complete range including seasonal and exclusive lines.

Yes — sustainability is a genuine commitment for Farhi, not merely a badge. We use Rainforest Alliance certified cacao, review our packaging and ingredient sourcing continuously, and have set ourselves the goal of becoming carbon neutral by 2030. We believe that true luxury must be responsible, and we are proud of the progress we are making on this journey.

Farhi was founded in 2004, which means we have been crafting luxury chocolates and confectionery for over two decades. In that time we have built a reputation for quality and elegance that has earned us a place in the finest department stores in Britain, and the affection of chocolate lovers and gift-givers across the country.

Our friendly customer care team is available Monday to Friday, 9am–5pm, by phone on 020 3754 0963, or by email at care@farhi.co.uk at any time. We aim to respond to all email enquiries within 72 hours and will always do our best to resolve your query with care and efficiency. We love hearing from our customers and are always delighted to help.