Return Policy

Here’s a clean, on-brand rewrite tailored for Rita Farhi / Mellow Tree Limited with a more premium, customer-friendly tone:

Returns & Refunds Policy

At Rita Farhi, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we offer a 14-day return policy.

Returns Eligibility
You have 14 days from the date you receive your order to request a return.
To be eligible, items must be:

  • Unused and in the same condition as received

  • In their original packaging

  • Accompanied by proof of purchase

How to Start a Return
To initiate a return, please contact us at care@farhi.co.uk.
Returns must be approved before being sent back. Items returned without prior authorisation will not be accepted.

Return address:
Mellow Tree Limited
Unit G Colindale Business Park
Carlisle Road
London
NW9 0HN

If you have any questions regarding your return, our team is here to help at care@farhi.co.uk.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items
We are unable to accept returns for:

  • Personalised or custom-made products

  • Perishable goods (including food items where applicable)

  • Sale items

  • Gift cards

Exchanges
The quickest way to receive a replacement is to return your original item. Once your return is approved, you can place a new order for the desired product.

EU Customers – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must still meet the return conditions outlined above.

Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at care@farhi.co.uk.